*Our country's airport will be closedJanuary 18th - February 1st, no packages will be able to ship out during this time.
Enter your tracking number here to see your order status.
DELIVERY TIME ESTIMATED
Delivery time to most countries will be between 12 - 20 business days
after receiving a tracking number, a bit longer during the holidays.
WHERE ARE WE SHIPPING FROM?
We are based in the US but we choose to ship our products overseas in order to provide good shipping rate for our customers, shipping from the US would otherwise be really expensive, which will put us out of business. Rest assure that we make sure our product quality is top tier before shipping them out.
TRANSLATE TO ENGLISH
To translate the tracking into English, after entering the tracking number, click on "Operation" on the bottom right and choose English for mobile user.
PLACED AN ORDER BUT DIDN'T RECEIVE A CONFIRMATION EMAIL?
Our system usually auto-send a confirmation mail right after you placed an order. Please check your spam folder if you haven't received any, if you checked but still don't see it, please email us at email@example.com and we'll resend a confirmation email for you.
WHEN WILL WE SHIP? After placing an order, your order will be in processed and will be shipped out within 4-7 days, as we usually take one day of the week to ship out all orders for that week, you will be notified with a tracking number once it's shipped.
WHY ISN’T MY TRACKING NUMBER WORKING? Your order is already on the way when the tracking number was generated, but as we ship our package internationally, our foreign post office information is usually delayed for 5-10 days before it gets updated in the system. Please try to track it again after the given days.
ORDERS IN TRANSIT During the "transit" period where your order is on the plane to another country, it could be between 5-7 days before the next update on your tracking, please be patient as it's out of our control. If the "transit" period last longer than 3-4 weeks, please email us at firstname.lastname@example.org ---------------------------------------- European customers, please try this tracking link if the tracking above doesn't work, as we may use a special courier name 4PX to ship sometimes, depends on how busy our original courier is. https://www.aftership.com/couriers/4px
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